Who are we ?
This section presents the policy in effect on the site (the "Site") published by Café Royal Pro SAS (the "Company") with a capital of € 2,000,000, having its registered office at 89 rue du Faubourg St Antoine, Paris 75011, registered in the Paris Trade and Companies Register under number 838 838 357.
The Company can be contacted at the following number: 06 59 95 26 96 or by email at dataprotection@caferoyalpro.com.
The Director of the publication of the Site is: Patrick Krawczyk.
What is the scope of this policy ?
This Policy applies to any user browsing the Site (hereinafter the "User(s)" or "You", "Your", "Your").
The Company is committed to protecting the privacy of the Users of the Site in accordance with legal and regulatory requirements, and in particular the Regulation n°2016/679 of April 27, 2016 (known as the "General Data Protection Regulation" or "GDPR") and the law n°78-17 of January 6, 1978 (known as the "Data Protection Act"), (hereinafter the "Applicable Regulation").
The purpose of this Policy is to specify to You, as a User of the Site, the personal data concerning You that we may collect and process when You visit the Site.
This Policy applies only to the Site and not to websites of other companies or organizations and associated websites to which we may hyperlink. An associated website is a website operated by a third party that displays the name of that third party alongside the Royal Coffee Pro name and logo. If You access such sites, You will be subject to the privacy and data protection policies of those sites. We encourage You to review these policies before submitting any personal information to these websites. We are not responsible for the content and application of these rules.
Unless otherwise specified in this Policy, terms that are defined in the Terms and Conditions shall have the same meaning in the Policy.
What data is collected ?
We may collect personal data from You, or receive personal data from You, through our websites, Company product or brand pages on social media, or by other means. In some cases, You provide personal information directly to us (e.g., when You create an account, when You contact us, or when You make a purchase on our websites or in a store). In other cases, we collect such data (e.g., by using cookies to understand how You use our website).
The Company may collect the following personal data such as Your last name, first name, address, postal code, city, country, telephone number, Your identifiers (email address and password), the name of the company to which You are attached, its SIRET number, a contact for delivery and, if applicable, the intra-community VAT number. Your bank details are collected by our trusted third party Ingenico.
This data may be collected by the Company in particular during the following operations (i) when creating a User account on the Site, (ii) when ordering products on the Company's Site and (iii) during the User's optional registration for contests, promotional offers or during sponsorship operations organized by the Company.
The Company may collect data through the use of cookies or similar technologies. Cookies are small text files that are used to store information on web browsers. These files allow the exchange of status information between the Site and the User's browser. They allow the Company to remember the User when he/she uses the Site and to record his/her browsing history. When consulting our Site, information relating to Your navigation on the Internet and in particular on our Site via Your terminal (computer, tablet, smartphone) is likely to be recorded in the "Cookies" files installed on Your terminal, subject to the choices that You may have expressed concerning cookies and that You may modify at any time.
The cookies deposited via the Site collect in particular the following data: the websites from which You came; the connection data; the pages consulted on the Site; the duration of Your visit to the Site; the products that You have chosen to compose Your shopping cart; Your IP address; the data relating to Your browser; the data relating to Your connection device.
We use cookies in order to (i) identify You and allow You to access Your account; manage Your shopping cart and memorize the items in Your cart before continuing Your purchases, (ii) memorize Your consultations and thus personalize the offers that we propose to You and the information that we send You, notably by email, (iii) measure the audience of our Site and (iv) allow You to interact on social media (notably Facebook and Twitter) with the Company by means of the buttons appearing on the Site.
When You access our Site, one or more cookies from partner companies ("third-party cookies") may be placed on Your terminal. The purpose of these third-party cookies is (i) to identify Your centers of interest through the products consulted or purchased on our Site and (ii) to collect browsing data (such as the pages visited or products selected on the Site) in order to personalize the advertising offer that is sent to You outside of our Site.
The data collected by these third-party cookies are used by our partners directly and are therefore directly communicated to them by the cookies deposited.
The prior consent of the User is required before any reading or any deposit of certain types of cookies, including targeted advertising cookies, audience measurement cookies and social network button cookies. We collect the consent of the User by means of the banner present at the time of Your first navigation on our Site, in accordance with the recommendation of the CNIL on the subject.
You may at any time choose to refuse and/or deactivate these cookies. You can also prevent this collection by deactivating this function in your browser software.
Please note that if your browser is set to refuse cookies, You will not be able to make purchases or take advantage of essential features of our Site, such as storing items in your shopping cart.
For what purposes is the data collected used ?
The data marked with an asterisk (*) on the account creation form are necessary to provide You with the services and are used in particular to (i) manage the procedure for creating the User account and the User account, (ii) provide the services offered on the Site and in particular to allow the User to purchase goods on the Site, (iii) process your order, manage invoicing and payments and, more generally, the commercial relationship that You have with the Company, (iv) deliver the products ordered on the Site (v) to contact You directly in the event that the Company has difficulties in processing an order, a request or in delivering the goods, (vi) to respond to requests from Users and to communicate with them concerning the products and services offered by the Company, their opinion on the products and services provided by the Company and important changes and evolutions of the products and services offered by the Company, (vii) to apply the legislation and regulations in force, (viii) to evaluate your solvency if necessary and (ix) to detect cases of fraud with the bank card and/or the customer account
Other data is optional and is collected only for the purpose of (i) establishing statistics relating to traffic on the Site, (ii) managing the User's subscription to newsletters and commercial prospecting messages sent by the Company, (iii) managing the participation of Users in promotions and contests organized by Café Royal Pro and (iv) customizing the services offered to Users.
What is the legal basis for our use of your data ?
The processing carried out by the Company using Your personal data is based on the legal grounds necessary for the execution of a contract binding the User to the Company; this includes in particular the processing whose purpose is the creation and management of the User account and the provision of services, including in particular the delivery of the goods ordered on the Site.
This processing is also based on the legitimate interest of the Company (and in particular its economic interest); it is in particular the processing whose purpose is to maintain the security of our Site and to ensure its protection against fraud, the realization of statistics, the resolution of any technical problem, the improvement and the development of new functionalities according to the use and/or the returns and requests of the Users and the management of the Site and its operational functions (including logistic).
Indeed, these processing operations contribute to the security and improvement of its Services by the Company and thus benefit both the Users and the Company without infringing the interests, rights and fundamental freedoms of the Users.
It is also specified that for commercial prospecting operations, the consent of the User acting in a personal capacity (except for orders made on behalf of a company) is specifically collected. In any case, Users (acting in a personal or professional capacity) have the right to oppose the receipt of electronic communications at any time.
How long will your data be kept ?
The Company keeps the personal data for the duration of the User's personal account activation. The User has the possibility to close his space at any time by sending a request by email to In this case, the Company will delete all the personal data it has of the User from the active database on which they are stored, with the exception of data that are necessary to fulfill its contractual or legal obligations, including accounting. The data is then archived for the duration of the applicable statute of limitations before being permanently deleted after this period.
We may retain certain personal data despite Your objection to their retention in order to fulfill our legal or regulatory obligations and to enable us to exercise our rights (e.g., to bring an action before any court and or defend ourselves in an action before a court).
With whom do we share your data ?
The Company undertakes to keep Users' personal data confidential and to share it only in the circumstances described below and in accordance with the Applicable Regulations.
Personal data is only accessible internally to those departments that need access to the data for the purposes mentioned above, namely mainly the Customer Service, the Logistics Department to ensure the delivery of Your order, the Accounting Department, the Marketing Department, the Sales Department and, if necessary, the IT Department.
We may collaborate with service providers acting as subcontractors within the meaning of the Applicable Regulations to perform services in connection with the services we provide to Users through the Site. These service providers intervene in particular within the framework of hosting, storage, analysis, marketing, communication, accounting, delivery, payment, data processing, database management or computer maintenance services.
These service providers act only on the instructions of the Company and will have access to Users' personal data only to perform these services and will be bound by the same security and confidentiality obligations as the Company.
The personal data collected by the Company is stored on servers owned by the Company located in the European Economic Area.
In addition, personal data collected by the Company may be transferred, in the context of customer service, to a telephone service provider established outside the European Union, and in particular in Morocco and/or Madagascar.
The Company carries out this operation in a secure manner and in compliance with the Applicable Regulations, i.e. the standard contractual clauses approved by the European Commission have been signed with this service provider.
In the event that the Company makes other transfers of personal data outside the European Union to countries that do not have a law governing the use and transfer of personal data that is considered adequate by the European Union, we undertake to take all necessary safeguards to ensure that the third parties concerned comply with the terms of this Policy. These measures may include signing appropriate EU-approved standard contractual clauses.
How do we ensure that your data is protected and secure ?
The security of personal data is one of the Company's priorities. The Company undertakes to take all reasonable and appropriate organizational and technical measures to prevent any disclosure, use, alteration, accidental loss or destruction of personal data provided by a User.
The bank details provided will be stored by our payment service provider Ingenico, which ensures the security of such data.
Do we use your data for marketing purposes ?
The Company may send You, as a User of the Site or as a customer, advertisements and updates according to Your choices.
The French rules applicable to commercial prospecting are different depending on whether You are a customer acting in a professional capacity or whether You are a customer acting in a personal/domestic context.
This is materialized on the Café Royal Pro account creation interface in the company name section.
As a "business" customer, we will send you marketing messages unless You have opted out of receiving them.
Our marketing messages contain an "unsubscribe" option if You no longer wish to receive special offers. You can simply click on the unsubscribe link in the email message. Upon receipt of this response, we will remove Your email address from our distribution list. If You have multiple addresses known to the Company, You will need to include these different addresses in Your response in order for us to consider Your objection for all addresses.
What are your rights regarding the use of your data ?
dataprotection@caferoyalpro.com before lodging any complaints with the competent data protection authority.
A right to data portability: You have the right to receive the personal data about You that You have provided to us and that are present on our database, in a structured, commonly used and machine-readable format. This applies only to data that You have provided directly or indirectly and only where the processing is based on Your consent or the performance of a contract and is carried out by automated means.
A right to disable the deposit of cookies: Internet browser settings are usually set by default to accept cookies, but You can easily change this by modifying Your browser settings. Many cookies are used to improve the usability and operation of the Site; therefore, disabling cookies may prevent You from using certain features of the Site. If You wish to restrict or block all cookies that are deposited by our Site (which may prevent You from using certain features of the Site), or by another website, You may do so by going to Your browser settings where the Help function will tell You how to do so.
In accordance with the Applicable Regulations, You have the following rights regarding Your personal data:
A right to information: You have the right to obtain clear, transparent, understandable and easily accessible information about how we use Your personal data and about Your rights. This is why we provide You with the information in this Policy.
A right of access: You have the right to access the personal data we hold about You (provided that the request is not manifestly unfounded or excessive, in particular because of its repetitive nature), and to obtain a copy of it.
A right of rectification: You have the right to demand that Your personal data be rectified if it is inaccurate or outdated and/or that it be completed if it is incomplete (provided that the request is not manifestly unfounded or excessive, notably because of its repetitive nature).
A right to erasure: in certain cases, You have the right to obtain the erasure or deletion of Your personal data. This is not an absolute right, as we may be required to retain Your personal data for legal or legitimate reasons.
A right to restrict processing: This right means that the processing of Your data by us is restricted, so that we may retain the data, but we may not use or process it. This right applies in specific circumstances, namely (i) in cases where the accuracy of the personal data is disputed by the data subject (i.e. You), then the processing is limited for a period of time to allow the Company to verify the accuracy of the personal data, (ii) in cases where the processing is unlawful and the data subject (i.e. You) objects to the erasure of the personal data and instead requires the restriction of its use, (iii) in cases where the Company no longer needs the personal data for the purpose of processing but the data are still necessary for the data subject to establish, exercise or defend legal claims, and (iv) in cases where the data subject (i.e. You) has objected to the processing based on the legitimate interests pursued by the Company during the verification of whether or not the legitimate grounds pursued by the Company prevail over those of the data subject.
A right to object to the processing of Your personal data when the processing is based on the legitimate interest of the Company: You may at any time object to the processing of Your personal data on grounds relating to your particular situation, unless the Company has compelling legitimate grounds for processing such data which override Your interests, rights and freedoms, or where such data is necessary for the establishment, exercise or defense of legal claims.
A right to object to direct commercial prospecting: You can unsubscribe or object to receiving our commercial prospecting messages at any time. Simply reply to the commercial prospecting message by typing "unsubscribe" in the subject line.
A right to withdraw your consent at any time for data processing based on consent: The withdrawal of this consent does not affect the lawfulness of the processing based on consent carried out prior to the withdrawal thereof.
How is this policy updated ?
Each time You access or use the Site or place an order, You are deemed to have accepted the Terms and Conditions and to have been informed of our Policy.
The Company is free to change its Policy at any time. Whenever possible, the Company will notify You, by any means, of the existence of a new version of its Policy. Each time You use the Site, You should refer to the latest version of the Policy.
How to contact us ?
If You have any questions or comments about the way we process and use Your personal data, or if You wish to exercise any of Your rights mentioned above, or if You wish to contact our Data Protection Officer at the following address: dataprotection@caferoyalpro.com
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This section presents the policy in effect on the site (the "Site") published by Café Royal Pro SAS (the "Company") with a capital of € 2,000,000, having its registered office at 89 rue du Faubourg St Antoine, Paris 75011, registered in the Paris Trade and Companies Register under number 838 838 357.
The Company can be contacted at the following number: 06 59 95 26 96 or by email at
06 59 95 26 96 ou par email to dataprotection@caferoyalpro.com.
The Director of the publication of the Site is: Patrick Krawczyk..